Shipping policy

Thank you for choosing Le Grá for your wholesale candle needs. This Shipping Policy outlines important information regarding the shipping of wholesale orders within Ireland.

1. Order Processing Time

  • All wholesale orders are processed and shipped within 5-7 business days of receiving payment and order confirmation. Please note that orders are not processed or shipped on weekends or public holidays.

2. Shipping Methods

  • Local Delivery is offered to all business within the local area. With a supplementary charge of €3. 
  • We offer shipping via AnPost, to anywhere outside the local area of Louth/Meath, which may be subject to change. The available shipping methods and estimated delivery times will be provided during the checkout process.

3. Shipping Costs

  • Shipping costs for wholesale orders are calculated based on the weight of the order, shipping destination, and selected shipping method. The shipping cost will be displayed at checkout before the order is finalised.

4. Order Tracking

  • Once your wholesale order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimate the delivery date.

5. Delivery Times

  • The estimated delivery time for wholesale orders varies depending on the shipping method selected and the shipping destination within Ireland. While we make every effort to ensure timely delivery, please note that delivery times are estimates and not guaranteed.

6. Shipping Restrictions

  • We currently only ship wholesale orders within Ireland. We do not offer international shipping for wholesale orders at this time.

7. Shipping Address

  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Damaged or Lost Shipments

  • In the rare event that your wholesale order is damaged during transit or lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund for the affected items.

Contact Us

If you have any questions or concerns about our shipping policy or need assistance with your wholesale order, please contact us at wholesale@legrashop.com. Our customer service team is here to assist you.